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Keeping you and our team safe during COVID 19 

We are pleased to advise that further easing of restrictions for metro Melbourne will take effect from 11.59pm Thursday 21 October as a result of the 70% full vaccination target being achieved. This means allied health services will be able to resume routine care with density quotients and COVID safe plans in place. While we are very excited to be able to return to some face-to-face visits, it is important that we ensure we are doing this in the safest way possible. This means that where possible and appropriate, we may also continue some telehealth services in the meantime to reduce our contact in the community.

Prior to your booked appointment going ahead:

You will be contacted by our team to complete pre-screening questions prior to your scheduled visit taking place. It is important that we undertake these screening questions in order to keep you and our team safe, and to keep the appointment booked as planned. This will include responding to questions about whether you or anyone in the house:

  • Any presenting symptoms of COVID 19 in the past 14 days, including if you are awaiting test results

  • Has been to a known or suspected exposure site or travel to/from known hotspots including formal notification from DHHS, or any other communication from informal sources such as the local community or contact sites

  • Has been instructed to isolate or have been in contact with a confirmed case


Vaccination status
We are seeking further guidance and advice on the best way to work with unvaccinated clients and we realise that this may impact you if someone in the home is not yet vaccinated. We are anticipating further guidance around this issue to keep you and our team safe. In the meantime we will need to continue telehealth supports for those participants who are yet to be vaccinated. We appreciate your patience and understanding regarding this matter.

If you have already been vaccinated:

If possible, we ask that you either email or text a copy of your vaccination certificate ahead of your scheduled appointment time. We will maintain this record securely in our practice management system and it will make the process for ongoing appointments easier for all. Please reach out to us if you need support accessing this information and

For any others in attendance for any visits to your home will also need to provide us with evidence of their vaccination status prior to us entering the home also. We will check this prior to entering your home.

If you would like help or further support to get vaccinated:

We are aware of some families are experiencing difficulty accessing vaccination appointments in a way that suits you. Please reach out to us if we can help with this in any way. You may also wish to check out the following links for further information about vaccination at home options:

While we will make every effort to keep you informed we are mindful that advice in these circumstances is subject to change.  We recommend you routinely check the Victorian Government COVID website for further updates We will continue to provide updates as any new information is released.

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